Privacy Policy limau77 —
Member Personal Data Protection

In operating the limau77 platform, we collect several categories of personal information to ensure that the services we provide are secure, accurate, and meet the needs of every member. This collection is carried out transparently and only when necessary.

Limau77 collects personal information through several different channels. Understanding how data is collected helps you make more informed decisions about using this platform.

• Account Registration: When you register a new account, you provide basic information such as your name, email, and phone number directly.
• KYC Process: During identity verification, you upload identification documents and proof of address that we require to comply with legal compliance requirements.
• Financial Transactions: Every deposit and withdrawal you make records information related to the bank account or e-wallet you use.
• Platform Usage: Our system automatically records your activity while using the platform, including pages visited, games played and session duration.
• Support Communications: When you contact our customer support team via live chat or email, those conversations are stored for reference and service improvement.
• Cookies and Tracking Technologies: The limau77 website uses cookies and similar technologies to improve user experience and analyze platform usage patterns.

Limau77 uses collected personal information solely for lawful and transparent purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and managing your member account, including secure login processes and identity verification.
• Transaction Processing: Processing deposits and withdrawals accurately and ensuring funds reach the correct destination.
• Legal Compliance: Meeting KYC, AML (anti-money laundering) requirements and reporting obligations to relevant authorities in accordance with Malaysian law.
• Platform Security: Detecting and preventing fraud, unauthorized access, account abuse, and other suspicious activity.
• Customer Support: Helping you resolve inquiries, technical issues, and disputes faster and more effectively.
• Service Improvement: Analyzing platform usage patterns to improve features, performance, and the overall member experience.
• Marketing Communications: Sending promotional information, bonuses, and the latest offers — only to members who have given consent to receive such communications.

Limau77 does not sell or rent your personal data to any third party for commercial purposes. However, in certain limited situations, we may share your information with the following parties:

• Payment Service Providers: To process your deposits and withdrawals, relevant transaction information is shared with approved payment gateway providers and financial institutions.
• Identity Verification Providers: Third parties assisting with the KYC process receive your identification information for verification purposes only, bound by strict confidentiality agreements.
• Statutory Authorities: When required by law, court order, or direction from a legitimate authority, limau77 will disclose the necessary information in accordance with the prescribed procedures.
• Technology Partners: Technical infrastructure service providers such as cloud computing and cybersecurity that support platform operations, subject to binding data protection agreements.

Limau77 continuously invests in industry-grade cybersecurity infrastructure to ensure your personal data is always protected against both internal and external threats.

• 256-bit SSL Encryption: All data communications between your device and our servers are protected by the highest-level TLS/SSL encryption protocols.
• Two-Factor Authentication (2FA): This additional security feature is available to all member accounts and is strongly recommended to prevent unauthorized access.
• 24/7 Monitoring: Security monitoring systems operate around the clock to detect any suspicious activity or intrusion attempts.
• Internal Access Controls: Access to members' personal data within limau77 is restricted on a need-to-know basis and is audited on a regular basis.
• Regular Data Backups: Member data is regularly backed up to separate secure storage locations to ensure service continuity.

The limau77 website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and deliver more relevant content to you.

• Essential Cookies: Required for core platform functions such as login session verification and security preferences. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how members interact with the platform so we can continuously improve performance and overall user experience.
• Functional Cookies: Saving your preferences such as language, display settings, and location to streamline your platform experience on future visits.
• Marketing Cookies: Used to display ads and promotions relevant to your interests. You may choose to disable these cookies through your browser settings.

You can control or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the platform.

As a limau77 member and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

Limau77 retains your personal data only for as long as it is needed for the stated purposes or as required by applicable law.

• Active Account Data: Retained for the duration your account remains active and for a specified period after account termination for record-keeping and compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and taxation legal requirements.
• KYC Documents: Retained for the period required by applicable anti-money laundering (AML) regulations.
• Communication Logs: Customer support conversation records are retained for 2 years for reference and service improvement purposes.
• Technical Data: Technical logs and analytics data are retained for no more than 12 months before being anonymized or deleted.

Once the relevant retention period has ended, your data will be securely deleted or anonymised using industry-recognised procedures.

The limau77 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the limau77 platform.

Limau77 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit separately. The security of your data once you leave the limau77 platform is beyond our control.

Limau77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new technologies we adopt.

When significant changes are made, we will notify you via in-platform notifications, a pop-up upon login, or an email to your registered address. The "Last Updated" date at the top of this page will always reflect the latest version of the policy.

Continued use of the limau77 platform after any changes to the Privacy Policy take effect means you accept and agree to the updated terms. We recommend reviewing this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how limau77 handles your personal data, our dedicated privacy team is ready to assist.

• Live Chat: The fastest channel — available 24 hours a day, 7 days a week via the chat icon on the limau77 platform.
• Official Email: [email protected] — for privacy-related enquiries and data access requests.
• FAQ: Visit page Frequently Asked Questions us for answers to frequently asked privacy questions.

We are committed to responding to all privacy-related inquiries within 14 working days. For more urgent matters involving potential data breaches or unauthorized access, please use the Live Chat channel for an immediate response.